Amo back in focus free#
Your first exchange will be completed free of charge. If your item isn’t perfect for your space, we’re here to help!Īt any time within your 100-day return window, you may request an exchange for any item in your order. We want you to love our products as much as we do, we therefore offer a 100-day return window on all orders. After you have refused delivery please call our friendly customer support team, weekdays between 6 AM to 5 PM PST at 1-85, or chat with us live on our website. In the event that your furniture has been damaged, please note that on your Proof of Delivery form.ĭon’t worry if anything is damaged in transit-we have you covered! Before refusing the delivery, take some pictures of the damage and write "refusing delivery due to damage" on any documentation that the delivery partner requests you to sign. However, we know damage can sometimes occur in transit. We expect nothing less and neither should you.īefore your order leaves our fulfillment centers, each package is inspected by our shipping team to make sure it is in perfect condition. It is important to us that your furniture arrives in perfect condition.
We will need to report any damage or issues to the carrier as soon as possible. Inspect every inch of your furniture as soon as you receive it. Please make sure you will be present at the time of the delivery to receive your order. Once the carrier confirms the route, they will contact you at least 24 hours prior to delivery to confirm your appointment.Īs soon as our final mile delivery partner receives your shipment and confirms a route, they will contact you to confirm a delivery appointment day and time. Truck deliveries are unlike small parcel carriers such as UPS or FedEx and don't have regular routes to every neighborhood each day. Due to the current extreme demand for shipping, transit times may be further delayed. Once your order arrives at your local delivery hub, and the delivery route has been established, you will be contacted by our final mile delivery partner to schedule a delivery appointment.Įstimated arrival dates provided on the checkout page and on the carrier's website are estimates only that are subject to change. Please note your shipment tracking may not show any progress or movement during transit. Your order will be in transit from our fulfillment center for approximately 7-21 days, depending on your delivery location. WHAT TO EXPECT FOR ORDERS WITH TRUCK DELIVERY Our delivery partner will contact you prior to your delivery date to schedule a delivery appointment.
During checkout, you will be provided an estimated delivery date window. Please note: Upgraded delivery options are non-refundable once the item has shipped. If your building requires a Certificate of Insurance and you need assistance please reach out to us for help. In some cases, additional delivery personnel may be required. If your item/s needs delivery beyond 2 flights of stairs, please contact us with the additional stair count, so that we can inform our delivery partner. If your apartment is above ground level, we recommend upgrading to either Enhanced, Premium, or White Glove Delivery.
White Glove Delivery - includes Premium Delivery & packaging removal Premium Delivery - includes Enhanced Delivery & item setup We offer four delivery levels at checkout:įront Door Delivery - delivered to the outside entrance of your home or building at the ground levelĮnhanced Delivery - delivered to your room of choice on any floor Products marked "Truck Delivery" in the details tab, ship using a freight truck. sofas, large tables, large order quantities, etc.) Please note: Parcel-Delivery items may ship together with Truck-Delivery items in your order resulting in longer transit times. Please refer to the product page and tracking info for delivery estimate. Products marked "Parcel Delivery" in the details tab, ship via UPS or FedEx. Does not apply to items shipped with White Glove Delivery. If an item is returned or exchanged without the original packaging, a repacking fee will be deducted from your refund. IMPORTANT: Original packaging must be retained and used in the event of a return or exchange. Most orders take 24-48 hours to process and ship out of our fulfillment centers.Īll delivery dates are estimates and actual delivery times may vary or be subject to change. Please note that all delivery dates are estimates and actual delivery times may vary or be subject to change.
Amo back in focus zip#
If you live in a hard to reach area or regional zip code, please contact customer care prior to ordering to verify eligibility.
We offer Free Ground Shipping on all eligible orders*
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